TECHNICIANS

The Entertainment Technical Manager manages the Entertainment Technology Department onboard a vessel within the Carnival Cruise Line fleet, providing leadership and guidance for the Entertainment Technicians and identifying the required areas of work; and is responsible for ensuring the performance of all duties.

REQUIREMENTS:

The Entertainment Technical Manager is expected to act professionally and must be able to comply with all shipboard rules and regulations (including but not limited to Safety Trainings/Drills/Rules, Carnival Look, Uniform & Dress Code, Alcohol Policy, Hygiene Standards, etc). To be considered for employment, you must meet the following requirements:

• Previous management or supervisor experience, preferably in an entertainment setting
• Theater and/or Broadcast background and experience, be familiar with industry terms, standards, rules, regulations and common practices
• Basic knowledge in PC hardware & software maintenance and repair
• Good troubleshooting skills with basic repair skills
• Be able to work under pressure, multitask and make quick judgment calls
• Comfortable working at heights up to 35ft (10.5m), be able to safely climb an A‐frame ladder and properly operate a Genie lift
• Friendly, professional, self‐motivated individual with a willingness to learn
• Excellent English verbal skills, able to understand and speak fluently
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Good overall health and physical condition
• Ability to lift/move up to 50 pounds
• Required to work up to 10hrs per 24hr period, 7 days a week.
• Required to work on a per contract basis, 6 – 8 months each with up to 2 months of non‐paid leave in between contracts.
• Able to provide forward facing guest interaction during certain job functions, side duties or related troubleshooting, with the intent to exceed our guests’ expectations.

RESPONSIBILITIES:

• Providing leadership and guidance to onboard Entertainment Technical team in completing daily tasks
• Make and distribute weekly schedule for all members of the Entertainment Technical team
• Make sure he/she and team follow all shipboard/shoreside rules and regulations
• Daily check of team FunTime Records and verifying compliance with Time & Attendance procedure
• Provide weekly Voyage Reports to Entertainment Fleet Technical Manager
• Schedule and oversee broadcast and Interactive TV system operations
• Schedule and oversee show lounge operation and all technical standards of production to ensure the highest production values (rig checks, daily maintenance of lighting rigs, stage cleanliness, audio mix)
• Schedule technical support for all Digital Signage units around the vessel and coordinate with shore side Marketing Department on content
• Schedule daily Seaside Theater maintenance and manage the proper scheduling of provided content
• Daily walks through of all secondary venues making sure proper functionality and usage of all Entertainment Technical equipment
• Manage, submit and update issue tracking system on a daily basis
• Several daily checks of all Entertainment Technical working and storage areas, ensuring they are clean, well maintained and up to Health, Environmental, Safety and Security – Management System standards (HESS-MS)
• Ensure all Entertainment Technical team members follow all HESS-MS procedures. (Proper usage of PPE, pyro manifest submitted in time, AWP pre-operation and weekly inspection, chemical locker inventory, etc.)
• Attend all Hotel Operation and Entertainment Operation meetings scheduled by Hotel Director and Entertainment Director
• Work closely with Groups Coordinator and provide technical daily support for groups and functions
• Work closely with Entertainment Director, Cruise Director and Musical Director to schedule and oversee technical support for daily activities and band sessions
• Make sure he/she orders all needed items from a Central Storeroom in a timely manner (batteries, uniforms, office supply)

REPORTING STRUCTURE:

The Entertainment Technical Manager reports directly to the Entertainment Fleet Technical Managers. In addition, she/he should also follow the rules and regulations set by:

• Entertainment Director or Cruise Director
• Ship’s Command
• Entertainment Fleet Technical Managers
• Shoreside Technical Entertainment Management Team
• Manager of Technical Entertainment
• Director of Technical Entertainment

OPPORTUNITIES FOR ADVANCEMENT:

Carnival Entertainment offers a comprehensive shipboard training program that is focused on developing our technicians for future career growth. As an Entertainment Technical Manager; your next opportunity for advancement would be to Entertainment Fleet Technical Manager. Your assessments for advancement will be carried out by the Entertainment Fleet Technical Managers, Manager of Technical Entertainment and the Director of Technical Entertainment.

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo

QUALIFICATIONS:

• Associate degree in Electrical/Communications field, Broadcast engineering – or equivalent work experience
• AVT and/or CTS certificates preferred
• Excellent diagnostic and problem solving skills
• Must be able to manage their time efficiently.
• Advanced understanding and direct experience with support/troubleshooting and/or repair of at least two of the following: AV control systems, Medium to Large Networks(IT), AV over IP systems, Projection systems, LED systems, TVRO systems, IPTV systems, RF distribution networks, Large scale digital signage networks, Broadcast Head-end center
• Minimum of 5 years’ experience in managing AV or Broadcast Operation teams or equivalent experience in advanced Broadcast AV integration/repair and system support/operation
• Advanced Knowledge of Broadcast AV Systems, Organization, Interpersonal Communication and Multitasking abilities
• Must have good written and verbal communication skills; An advanced understanding of computers; must be able to read technical drawings and flow charts
• Proficiency in at least one video editing software, preferred Adobe Suite. Must also proficient in Microsoft’s Software Suite - to include Outlook, Word, Excel, PowerPoint, Visio. Auto CAD Experience is a plus.
• Cruise industry experience is an asset.

RESPONSIBILITIES:

• Supervise and training of Broadcast AV/Video technicians across all Carnival Cruise Line Ships, and schedule outside contractor visits as necessary to provide support for the onboard staff to ensure proper operation of equipment onboard
• Assist with implementation of Entertainment audio visual refurbishment and system integration to existing and new areas as required supporting the overall Entertainment product
• Provide remote and on-board assistance with troubleshooting of technical issues
• Ensure safe and proper operation of all Entertainment venues containing AV and Broadcasting equipment across all Carnival Cruise Line ships. Including but not limited to: Broadcast Room, Edit Room, Main Lounge, Large Secondary Lounge, Casino, Night Club, Mid-Lounge, Piano Bar, Lido Deck, Dining Rooms, Spa, Promenade Deck, Lido Deck, and specialty venues
• Make recommendations for new and replacement equipment
• Provide remote or in-person training for shipboard Broadcast AV/Video technicians on proper use, operation, maintenance and troubleshooting of all onboard Broadcast AV systems
• Coordination with AV integrators and manufacturers for return material authorization, troubleshooting/repair site visits
• Maintain digital backups of essential media, configuration and documentation – including, but not limited to drawings, general arrangements, config files, IP lists and orders
• Perform advanced repairs on all Broadcast AV systems (system level) in-person or remote guidance of the onboard team  

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo

RESPONSIBILITIES:

• Basic carpentry, painting, sewing and electrical skills.
• Theater background and experience, familiar with industry terms, standards, rules, regulations and common practices.
• Comfortable working at heights, able to safely climb to operate electric hoists for various scenery pieces hanging at heights up to 35ft (10.5m).
• Good overall health and physical condition (to be determined by physician).
• Ability to lift/move up to 50 pounds.
• Must be able to safely climb an A‐frame ladder and properly operate a Genie lift.
• Required to work up to 10hrs per 24hr period, 7 days a week.

QUALIFICATIONS:

• Perform show load‐ins and load‐outs (together with the Automation, Audio & Lighting Technicians) for each show.
• Manage the backstage and performance areas prior, during, and after each show, ensuring a safe and effective operation for cast, running crew, guest and the ship.
• Train and coordinate the six stage hands on their duties for each show. Manage them and oversee their performance. Assist them with scenery/set piece movement whenever needed either prior, during or after the shows.
• Fill out the Technical Reports detailing any new or outstanding problem pertaining to the scenery, set pieces, props, stage floor, etc. and submit them to the Shipboard and Shoreside Supervisors weekly, copying the Entertainment Technical Manager.
• Ensure that all scenery pieces and automated equipment are being brought in/out of the stage in a safe manner during all shows by giving the necessary clearance to the running crew and Automation Technician over communication headsets.
• Assist with some quick costume changes during some of the shows.
• Ensures that the track sheets for all on‐stage performers, running crew and fire patrol as well as the storage location of all flying units/sets are always being followed as per the Show Manual and that they are never altered or modified without Shoreside approval.
• Responsible for the cleaning, maintenance and repairs of all scenery, set pieces, props and soft goods.
• Responsible for the safety and cleanliness of the backstage area including wing storage areas and lockers, ensuring all rolling pieces are stored correctly and pinned & strapped properly.
• Perform spot repairs of the vinyl stage flooring.
• Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board).
• Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 4‐5 weeks).
• Perform cast‐shoes sole repairs
• Attend the weekly Production Meeting along with the rest of the technical team.
• Familiarize with basic audio/video/lighting equipment setup and operation, to be able to take on the “Tech On Duty” responsibility no later than four weeks after first joining a ship.
• Be part of the “Tech On Duty (TOD)” rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance.
• Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation.
• Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period.

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo

RESPONSIBILITIES:

• Operate the main theater audio equipment for all shows and activities
• FOH Mixing of up to 8 singers, 10 musicians and 16 tracks of digital playback accompaniment, all with reverb and delay.
• Monitor Mixing (Stage and In‐Ear) for up to 8 singers, 10 musicians, 18 dancers and 10 technicians.
• Wireless (Handheld and Beltpack/Headset) and Corded Microphones.
• Perform show load‐ins and load‐outs (together with the Floor, Automation & Light Technicians) for each show.
• Fill out the Audio Technical Reports detailing any new or outstanding problem pertaining to the audio systems around the ship and submit them to the Shipboard and Shoreside Supervisors weekly, copying the Entertainment Technical Manager and the Cruise Director.
• Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board).
• Respond to regular work calls (approx. twice a month) to perform (together with the Floor, Automation & Light Technicians) theater general cleaning and repairs, in addition to audio maintenance.
• Responsible for the maintenance and upkeep of all Entertainment Technical audio systems in the main theater and around the ship, perform troubleshooting and equipment/speaker replacement as needed.
• Assist with additional multiple show setups, rehearsals and tech runs during cast change (typically happening every six months for about 4‐5 weeks).
• Be part of the “Tech On Duty (TOD)” rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance:
• Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors, including port‐manning rotation.
• Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period.

QUALIFICATIONS:

• Good knowledge of professional audio equipment operation and maintenance procedures.
• Good knowledge of digital and analog audio consoles operation.
• Good knowledge and understanding of show control and time code distribution.
• Good knowledge of digital audio recording systems and their operation.
• Good knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams.
• Basic knowledge in PC hardware & software maintenance and repair
• Good troubleshooting skills, basic repair skills, and able to crimp and solder connectors.
• Theater background and experience, familiar with industry terms, standards, rules, regulations and common practices.
• Comfortable working at heights up to 35ft (10.5m), be able to safely climb an A‐frame ladder and properly operate a Genie lift.
• Good overall health and physical condition (to be determined by physician).
• Ability to lift/move up to 50 pounds.
• Required to work up to 10hrs per 24hr period, 7 days a week.

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo

REQUIREMENTS:

- General knowledge of professional audio equipment operation and maintenance procedures

- General knowledge of digital and analog audio consoles operation

- Basic knowledge and understanding of show control and time code distribution

- Basic knowledge of digital audio recording systems and their operation

- Basic knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams

- Basic knowledge of lighting console operation (GrandMa, GrandMa2, ETC preferred)

- Basic knowledge of lighting instruments

- General knowledge of projection operation

- Basic knowledge in PC hardware & software maintenance and repair

- Good troubleshooting skills with basic repair skills, be able to crimp and solder connectors

- Must be able to safely climb an A‐frame ladder and properly operate a Genie lift

- Ability to lift/move up to 50 pounds

- Required to work up to 10hrs per 24hr period, 7 days a week

- Able to provide forward facing guest interaction during certain job functions, side duties or related troubleshooting, with the intent to exceed our guests’ expectations

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo

This role works closely with the Technical Manager and Cast Manager to make important decisions regarding all aspects of productions and events. Ensuring that safety and compliance regulations are met, determining and enforcing quality control standards, overseeing production processes and negotiating timescales such as but not limited to rehearsal schedules. The Production Lead is also responsible for selecting and ordering materials via the procurement system and organizing the repair and routine maintenance of production technical equipment. The Production Lead is also the automation system operator on the Mardi Gras Class vessels, in the atrium Center Stage.

QUALIFICATIONS:

• Operation of robotic or handheld cameras, live video switcher, computer workstations, control room producer, or production show assistance.
• 1-3 years of experience working in a live production environment as a camera operator, shooting live with PTZ cameras and handheld camera, and as a Vision Mixer Operator/Technical Director.
• Excellent shooting and editing skills, knowledge of editing systems/programs.
• Good knowledge in PC hardware & software maintenance and repair.
• Comfortable working at heights up to 35ft (10.5m), able to safely climb an A‐frame ladder and properly operate a Genie lift.
• Good overall health and physical condition (to be determined by physician).
• Ability to lift/move up to 50 pounds.
• Required to work up to 10hrs per 24hr period, 7 days a week.

RESPONSIBILITIES:

The Video Technician’s job responsibilities include, but are not limited to, the following activities:

• Operate and maintain robotic (pan, tilt, zoom), handheld cameras and control room equipment to produce live video content to a series of display surfaces.
• Support for live video productions.
• Participate in all load ins and load outs for all Center Stage productions.
• Train for rescue track operation for aerial performer emergencies and rescue plan.
• Audiovisual services for special events.
• Support for local entertainment venues (branded and non‐branded).
• Perform maintenance and routine cleaning of audio and video equipment.
• Fill out the Technical Reports detailing any new or outstanding problems pertaining to cameras, equipment, or daily operations.
• Attend any safety, hospitality or job‐related training as required and scheduled by the ship’s command or immediate supervisors.

SUBMISSION REQUIREMENTS:

• Resume outlining previous employment, education or related experience in Word or PDF format
• Proof of Certifications/ Degrees (if any)
• Reference Letters (contact information)
• Photo