The Cruise Director will serve as the figurehead to our guests; be the face and voice of our mission statement: To consistently deliver fun, memorable vacations at a great value. While embracing the Carnival Service Values, the CCL commitment to Safety and abiding by all rules and regulations set by the Team Carnival Shipboard Handbook, the CD drives both guest satisfaction and revenue through his/her appearances, public address announcements and activity creation. As the voice of the ship the CD will have significant responsibility in many emergency procedures. He/She will also serve as a supervisor to the activity team and report directly to the Entertainment Director.
SKILLS & RESPONSIBILITIES:
Face & Voice of the Ship – The CD will drive the guest experience, as well as revenue, through his/her appearances, stage shows and announcements. In addition, as a skilled public communicator, the CD will have a primary role in safety procedures as outlined in the Safety Management System (SMS).
- Stage, Activities, TV – The CD will host many events for our guests including, but not limited to: all main lounge shows, revenue presentations, deck parties, meet & greet events, activities around the vessel, live morning shows, pre-recorded tv spots, etc.
- PA/Revenue – The CD will make strategic personal appearances and multiple daily announcements as outlined in the CCL Onboard Commerce Plan in order to inform guests of important information, create excitement for big events and drive traffic to revenue opportunities around the vessel.
- Safety – As the voice of the ship the CD will have a primary role in communicating all pertinent information to our guests during an emergency.
Leading the Activity Team – The CD is the direct supervisor for the onboard Activity Team. This team may include E-Staff, Karaoke Host and Comedy Club Manager (where applicable). The CD will show leadership skills in the following;
- Training–The CD is responsible for the stage, performance and activity training of the Activity Team, as well as ensuring that E-Staff are preparing for their tier appraisals by following goals set out in each E-Staff tier job description.
- Monitoring– The CD will continually monitor activities and events hosted by members of the team and offer guidance and training where necessary. This training and guidance will be through conversation, coaching and evaluations.
- Scheduling/Meeting –The CD will create the weekly schedule for the E-Staff and conduct Daily Compass meetings with the activity team that also cover scheduling information. The CD will provide feedback about the strengths and weaknesses of the Activity Team to the Entertainment Director to assist in the task of entertainment programming.
- Coaching/Discipline – The CD will use onboard tools (iCare and TGEM) to provide immediate feedback to the activity team. The CD will offer constructive counseling to the Activity Team through the use of CCL HR tools.
Create, Review, Reinvent Activities – As leader of the Activity Team the CD will be responsible for creating new, fun, engaging experiences for our guests. With the help of the team he/she will bring new exciting events to the table. In addition to monitoring, as previously mentioned, the CD will analyze the effectiveness of events to seek out opportunities for improvement in our current product.
- Voice of the Ship – See above (Skills & Responsibilities>Face & Voice of the Ship>Emergencies)
- SMS Responsibilities The CD will implement and comply with all appropriate safety responsibilities as set out by the CCL SMS procedures. These will include, but not be limited to the following: Stairs and Escape Ways Clearance in Theaters and Lounges, Crew Training On The Job, Storage requirements, Port Safety Manning, General Fire & Emergency Drill and Exemptions from Training Exercises and Drills.
- 3+ years in the entertainment industry (hosting experience preferred)
- 3+ years with personnel management experience
- Bachelors Degree or higher preferred
- Promotional photo.
- Resume outlining previous employment, education and performance experience (if any) in PDF format.
- Demo reel: in order to be considered you MUST include a demo reel link that showcases your ability to provide high energy, interactive and fun entertainment.
PLEASE NOTE: Due to a high volume of applications it may take up to 8 weeks to hear back from our recruiters.