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SENIOR MEDIA MANAGER  /  ONLINE JOB APPLICATION

Please read and acknowledge the information below regarding the position and audition process. Minimal age for this position is 21.
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OVERVIEW
The Senior Media Manager is a travelling position under Entertainment reporting to the Manager Entertainment Experience, Programming & Operations.

The Senior Media Manager is charged with the supervision of the Media Managers and the operations for each ship as it relates to the communication channels on board Carnival Cruise Line including Sitecore (CMS), FunTimes, Carnival HUB app, TV content, Digital Signage, printed informational signage, movies and sports.


RESPONSIBILITIES

  • Management of content within Sitecore; tracking and updating based on physical changes made in drydock, new programs rolled out by ship/class, new branding efforts, adjustments for repositioning, and updates stemming from retail and concession partners
  • Collaborate with Guest Technology to maintain, troubleshoot, supervise, and update necessary information within the Carnival HUB App.
  • Maintain & Educate procedures and policies regarding Television and Movie content licensing
  • Audit onboard collateral in accordance with the Commerce Plan to ensure compliance with the company’s branding standards
  • Supervise and audit the onboard content management systems including SeaMS and InDesign and ensure correct display in the Carnival HUB app, FunTimes, Good to Know, Showtime and Debark flyers as well as targeted marketing material
  • Supervise and audit digital signage content (SCALA) in conjunction with Onboard Marketing team. Including maintenance of content display and implementation of new content
  • Supervise and audit onboard informational signage to ensure each ship assigned meets branding standards and operational needs
  • Supervise and audit the content of all theaters including Carnival Seaside Theater, IMAX, Thrill Theater
  • Supervise and auditthe accuracy of content on in-cabin TV and sports bars.
  • Review analytical reports including theater occupancy reports and Total Guest Experience Monitor (TGEM) reports and ensure that all Media Managers are completing their reporting accurately and in a timely manner
  • Collaborate with the MEE & Marketing Manager to create, review and update standard operating procedures manuals and ensure that policies are implemented and followed
  • Recruiting, Training and development of the talent of Media Managers to ensure highest level of team performance.Maintain Media Managers Performance records and team health reports.Review mid-year and end of year evaluations and make recommendations on renewal of contracts based on performance
  • Receive weekly operational updates from Media Managers with project updates focused on department goals and provide weekly operational reports to Marketing Manager
  • Provide ship audit reports to upper management on every ship visit
  • Collaborate with scheduling team to provide feedback on Media Manager movements

QUALIFICATIONS

  • Preferred education: Associates or Bachelor’s degree with a marketing or communications focus
  • 5 year minimum of applicable experience
  • Excellent command of the English language including verbal, writing and editing skills are required
  • Must be detail-oriented and have a keen eye for esthetics
  • Able to manage multiple projects and meet deadlines in a fast paced environment
  • Must be resourceful and have strong problem solving skills
  • Able to work independently with very little supervision
  • Must be open-minded with the ability to adapt to change
  • Must be able to work with other team members and liaise with upper management while keeping a very friendly and professional attitude
  • Must be able to interact with guests and crew and conduct trainings as needed
  • Intermediate to advanced Excel, Word and PowerPoint skills
  • Scala software, Sitecore, Photoshop and InDesign are a plus but not required
  • Travel: Must be able to travel 100% of the time between ships and shore side during a 6 month contract.
  • Must be able to work a minimum of six consecutive months
  • Must be able to remain in a stationary position at a desk or computer for extended periods of time and be able to move throughout the vessel to conduct audits

SUBMISSION REQUIREMENTS

  • Cover letter
  • Resume outlining education, previous work experience, computer and other applicable skills
  • Completion of HireVue Interview - All applicants will automatically receive a link to complete the next portion of the application process. Please read the e-mail confirmation carefully, and check your junk mail if you do not see the email within 30 minutes of submitting this application.

SENIOR MEDIA MANAGER  /  ONLINE JOB APPLICATION

Please fill out the form below and then hit SUBMIT. You will receive a confirmation email that we`ve received your application.
If you are selected to audition, you will receive an additional email from our Casting Team with further instructions.















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